About the issues list

The issues list helps you manage a set of issues. You can assign, prioritize, and follow the progress of issues from start to finish.

You can carry out operations on an issues list just as you do with other lists in Microsoft Windows SharePoint Services:

• add or delete an issues list
• add, remove, view or edit an item in an issues list
• add or edit a column

  Note  Certain columns are defined by default for an issues list. Values for the Issue ID, Created, Created By, Current, Modified, and Modified By columns are automatically generated and cannot be changed.

• define options for a column, for example, the type of a column, possible values of a column, whether a column is required
• assign values to columns, for example, status, category, priority, due date, comment, etc.
• create views for an issues list based on columns
• define a default view for an issues list by specifying which columns are displayed, column totals, display style, and item limit, and whether columns are sorted, filtered or grouped
• display custom views of an issues list by filtering on columns

  Note  There is quick access on the task bar for three commonly used views - All Issues, My Issues and Active Issues with All Issues being the default view. These views use a default filter with Current set to Yes.

• attach a file to an issue
• alert user when an issue is assigned to that user and when the issue has changed

For more information on these operations, see corresponding topics for lists in Windows SharePoint Services help.

The following are tasks specific to the issues list:

• Add or remove a related issue
• Assign an issue
• View issue history
• View related issues
• Resolve, close, or reactivate an issue
• Turn email notification on or off
• View reports of an issues list

The issues list is set up with the following columns:

• Add Related Issue

  The Issue ID of an issue that is related to this issue.

• Assigned To

  A choice value based on the users list of the Windows SharePoint Services site.

• Attachments

  After you have attached a file to an issue, the file name is displayed whenever you edit the issue.

• Category

  A choice value for organizing items into categories. Default choices are (1) Category1, (2) Category2, and (3) Category3.

• Comment

  Multiple lines of text that you can use to describe an issue.

• Created

  The time and date when an issue is created. This value is automatically generated when the issue is saved. This value cannot be changed.

• Created By

  This column shows the display name of the user who created an issue. This value is automatically generated when the issue is saved. This value cannot be changed.

• Current

  A check box value (i.e., Yes or No) indicating whether the most current version of an issue. This value is automatically generated when the issue is saved. This value cannot be changed.

  Views use a default filter of Current being Yes to show only the current version of each issue.

• Due Date

  A date and time value indicating when an issue is expected to be completed.

• Edit

  This column shows the edit icon for editing the issue.

• Issue ID

  An integer that is automatically assigned to an issue when the issue is created. This value cannot be changed.

• Modified

  The time and date when an issue is last modified. This value is automatically generated when the issue is saved. This value cannot be changed.

• Modified By

  This column shows the display name of the user who last modified an issue. This value is automatically generated when the issue is saved. This value cannot be changed.

• Priority

  A choice value indicating the level of importance of an issue. Default choices are (1) High, (2) Normal, and (3) Low.

• Status

  A choice value indicating the current state of an issue. Default choices are Active, Resolved, and Closed.

• Title

  A single line of text. You must enter a title when you create an issue.